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Payment Information:
Payment is due upon completion of tasks ordered, unless a personal account has been approved. Approved accounts are either paid by way of a retainer account or billed out bi-weekly, with payment due net 15 days.
*All supplies, groceries, gifts, and travel arrangement fees are the client's responsibility and a budget is required prior to any purchases. A Service Contract agreement and a
Client Profile Form must be signed before services are rendered. A retainer account can be opened and maintained on a monthly basis. This is ideal for people who have recurring errands. For event planning and travel arrangements, credit card information will be required to be on file. Airline, Hotel, and Auto Rental Rewards account numbers can be held on file as well, and used whenever possible on your behalf. Your security, as well as your privacy is of the utmost importance to me. Your information will be protected as if it were my own.
Safeguarding your personal information:
In my former career in the healthcare community, it was my responsibility to set up and maintain the Health Insurance Portability and Accountability Act of 1996 (HIPAA) policy. This policy restricts how protected personal health information is disclosed. Because I attended annual classes to keep up on the ever evolving details of HIPAA, I am well versed in the policies and procedures, and am armed with information to help protect the clients of Your Own Girl Friday in regards to their privacy.
Respecting your privacy and the security of your personal nonpublic information (such as your name, contact information, social security and credit card numbers) is a primary concern at Your Own Girl Friday. Your information is always considered confidential. Access to your nonpublic personal information is only granted to nonaffiliated third parties in situations when I am acting on your behalf (for example, when booking travel arrangements or scheduling personal appointments/reservations that require a credit card or name and phone number). Your Own Girl Friday will not share or sell your information with or to anyone for any other reason.
Limitation of Liability:
Your Own Girl Friday will not leave any item(s) at the home or office if there is no one available to accept them unless specific arrangements have been previously made and agreed upon. In some cases, a written agreement is required.
We cannot be held responsible for any damage caused to dry-cleaning or other client merchandise that is serviced by an outside vendor. We will act as your liaison to the vendor in regards to repair or reimbursement, but cannot guarantee that you will receive full compensation for your loss.
When providing waiting services for contracted work (i.e., carpet cleaning, home repair, deliveries, etc) please be aware that we are not in control of outside vendors and/or their schedules. We cannot be held liable if they do not appear at the scheduled time or if the job extends beyond the agreed upon time frame.
Your Own Girl Friday complies with all state and federal laws. For a list of commonly requested tasks and errands, please refer to the "At Your Service" page.
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